If you`re looking to cancel your O2 Refresh contract, here`s what you need to know.

Step 1: Check Your Contract

Before cancelling your contract, make sure to check if you are still within the minimum term of your contract. Go through your contract and find out if you are still within the minimum term, which typically lasts 24 months.

Step 2: Contact O2

If you`re still within the minimum term, the best way to cancel your contract is to contact O2 directly. You can call them on their customer service number, 202, or you can chat with them online.

Be sure to have your account details on hand, including your name, phone number, and contract number. You will also need to provide a reason for cancelling your contract.

Step 3: Pay Off Any Remaining Balances

If you are still within the minimum term of your contract, you will have to pay off any remaining balances before cancelling. This includes any outstanding bills or payments that may still be due.

Step 4: Return Your Handset

If you have a handset with your contract, you will need to return it to O2. Make sure to return it in good condition and with all the original accessories it came with.

O2 will send you a prepaid package to return your handset in. Once they receive it, they will check it for any damages or missing items and send you a final bill or refund.

Step 5: Confirm Cancellation

After you have completed all the necessary steps, make sure to confirm your cancellation with O2. They will send you a confirmation email or a letter to confirm that your contract has been cancelled.


Cancelling an O2 Refresh contract can be a bit of a hassle, but by following these simple steps, you can get it done quickly and easily. Remember to check your contract, contact O2, pay off any remaining balances, return your handset, and confirm your cancellation. Good luck!